Returns

Your rights under the Consumer Guarantees Act

Nothing on this page limits your rights under the Consumer Guarantees Act 1993. If a product is faulty, not as described, or not fit for purpose, you are entitled to a remedy regardless of anything else on this page.

Change of mind

We do not offer returns or refunds for change of mind, so please choose carefully. If you do send an item back to us, you are responsible for the return postage.

This does not affect your rights if something is wrong with the item — see below.

Faulty or incorrect items

If an item arrives faulty, damaged, or different from what you ordered, contact us at ceo@ranz.co.nz with your order details and we will arrange a replacement, repair, or refund as required by the Consumer Guarantees Act.

Refunds

Where a refund is due, it is returned to your original payment method within seven days of being approved.